Vireo Strength & Cycle

Policies & FAQ

How does the waitlist work?

Join the waitlist from the class schedule. When a confirmed member cancels, the first person waiting is automatically confirmed. Leaving and joining again places you at the end of the current queue.

Can I cancel a class?

Use My account to cancel your own booking or leave your own waitlist entry.

What do roster notes mean?

A payment-review or attendance note does not cancel a confirmed reservation. Front-desk staff can resolve account questions with the member. A reservation stays confirmed unless the member cancels or staff arrange a change with them.

When does booking open?

Standard class booking opens seven days before the class. Until then the Book control is unavailable.

How do I cancel my membership?

Open My account, review your membership, then choose Cancel membership. Cancellations require 7 days' notice. Charges due during the notice period still apply. Recurring billing stops after the effective cancellation date shown on your account.

Can I switch plans?

Contact [email protected] to discuss a plan change. Current pricing is on Plans & pricing.

Need help?

[email protected] · (215) 921-4408

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